Return Policy
Our goal is to ensure customer satisfaction. We offer a hassle-free return policy for all eligible products purchased through our website.
Please read the following terms carefully to understand our return policy:
1. Return Eligibility
a. We accept returns for products that are damaged, defective, or do not match the description provided on our website.
b. Please retain the original packaging, accessories, tags and labels where available. Opening a product to inspect it or discover an existing defect does not prevent a claim for damaged, defective or incorrectly supplied goods. Damage caused by customer misuse is not covered.
c. Customized or modified products made according to the customer’s request are not eligible for return.
2. Return Time frame
a. Customers must initiate the return process within 7 days of receiving the product.
b. The returned product must be received by us within 14 days from the initial return request.
3. Return Process
a. To start a return, customers should contact our customer service team via email or phone, providing the order number and a brief explanation of the reason for return.
b. Our customer service team will issue a Return Merchandise Authorization (RMA) number and provide return instructions.
c. The product must be securely packaged, including all accessories and the original box, and shipped using a reliable courier service.
d. IPC covers return shipping costs for approved returns of products that are damaged, defective, or do not match the description or order. Please contact customer service before sending the product back. Separate promotional guarantees are subject to their stated terms.
Refund processing
Refunds are issued within 3 working days after a return is approved.
For return and refund enquiries, contact [email protected] or +966 920032374.
Special promotional guarantee
