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FAQ

Share information about your brand with your customers. Describe a product, make announcements, or welcome customers to your store.

Shipping
What shipping options do you offer?
We offer standard and express shipping options.
How long does shipping take?
Standard shipping takes 3-5 business days, while express shipping takes 1-2 business days.
Do you offer international shipping?
Yes, we offer international shipping to select countries. Please check our shipping policy for more information.
How can I track my order?
You will receive a tracking number via email once your order has shipped. You can use this number to track your order on our website.
Returns
What is your return policy?
We accept returns within 30 days of purchase for items that are unused and in their original packaging. Please check our return policy for more information.
How do I initiate a return?
Please contact our customer service team to initiate a return. You will need to provide your order number and a reason for the return.
Do I have to pay for return shipping?
Yes, the customer is responsible for return shipping costs unless the item received was defective or incorrect.
How long does it take to process a return?
Once we receive your return, it will be processed within 3-5 business days. You will receive an email notification once the return has been processed.
Refunds
How will I receive my refund?
Refunds will be issued to the original payment method used for the purchase.