General store information and order terms
Seller: شركة الريادية الابتكارية للتجارة (IPC), operator of hismile.online.
Unified national number: 7007014447. VAT number: 310384069800003.
Customer service: [email protected] | +966 920032374.
Orders and payment
Please review the product details, quantities, delivery address and final checkout total before placing your order. Available payment methods and delivery charges are shown at checkout. Contact customer service with your order number for assistance.
Shipping
Delivery options, charges and estimated times are described in our Shipping details page: https://hismile.online/en/shipping-details/page-252664602.
Returns and refunds
Our Exchange and Return Policy explains eligibility, the 7-day return-request period and return instructions: https://hismile.online/en/exchange-and-return-policy/page-2045987367. Refunds are issued within 3 working days after return approval.
Privacy
Please see our Privacy Policy: https://hismile.online/en/privacy-policy/page-739650342.
Specific promotional terms
The V34 Money Back Guarantee below is a separate promotional offer, subject to its stated eligibility and promotional period.
V34 Whitening Strips – Money Back Guarantee Terms & Conditions
Overview
As part of our launch offer, Hismile provides a Money Back Guarantee for the V34 Whitening Strips.
We’re confident you’ll love the results, but if you’re not satisfied, you can request a refund for the purchase price (excluding shipping), subject to the terms below.
Eligibility
• Applies only to purchases made through www.hismile.online
• Return requests must be submitted within 7 days of receiving your order.
• Customers are responsible for return shipping costs.
• A 30 shipping fee will be deducted from the refund amount to cover processing and delivery costs.
How to Claim
1. Purchase the V34 Whitening Strips during the promotional period.
2. Use the product at least once.
3. If you’re not satisfied, email [email protected] within 7 days of receiving your order. Include your order number and state that you would like to claim the money back guarantee.
4. Our team will verify your order and provide return instructions.
Offer Period
• The Money Back Guarantee is valid only during the promotional period.
• Hismile reserves the right to modify, extend, or end the offer at any time without notice.
• Refund requests must be submitted within 7 days of receiving your order.
Refund Eligibility
• Refund applies only to the purchase price of the V34 Whitening Strips.
• Shipping, taxes, and handling fees are non-refundable.
• Items returned without prior contact or after the 7-day period will not be eligible.
• Refunds will not be issued for:
• Products misused or damaged by the customer.
• Returns lost in transit (proof of return is recommended).
• Customers must cover the cost of return shipping.
