Return Policy
Our goal is to ensure customer satisfaction. We offer a hassle-free return policy for all eligible products purchased through our website.
Please read the following terms carefully to understand our return policy:
1. Return Eligibility
a. We accept returns for products that are damaged, defective, or do not match the description provided on our website.
b. Returned products must be in their original packaging, unopened, unused, and include all accessories, tags, and labels.
c. Customized or modified products made according to the customer’s request are not eligible for return.
2. Return Time frame
a. Customers must initiate the return process within 7 days of receiving the product.
b. The returned product must be received by us within 14 days from the initial return request.
3. Return Process
a. To start a return, customers should contact our customer service team via email or phone, providing the order number and a brief explanation of the reason for return.
b. Our customer service team will issue a Return Merchandise Authorization (RMA) number and provide return instructions.
c. The product must be securely packaged, including all accessories and the original box, and shipped using a reliable courier service.
d. Customers are responsible for the shipping cost of returning the product.
